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HomeFAQ StoneLeaf – Find here all the answers to your questions

Frequently asked questions

Made from blocks of slate, mica, or marble, StoneLeaf elegantly enhances all of your indoor or outdoor areas. Its natural qualities pair exquisitely with the stone’s unexpected character.

What are StoneLeaf’s stone panels ?

StoneLeaf’s stone panels are a paneling, or covering, made from slate, mica or unpolished marbleextracted directly from blocks of natural stone.

Our manufacturing process consists of extracting thin layers of stone from a large block. To this end, we apply resin and fiberglass to the stone block. Once dry, we pull on the fiberglass in order to obtain a thin layer of stone. The stone, once adhered to the fiberglass is flexible and durable. The resin offers water-resistance and flexibility.

Is it advisable to install stone panels near a heat source ?

StoneLeaf’s stone panels are perfectly heat-resistant. The adhesive we recommend for installation tolerates a maximum temperature of 90 degrees Celsius. Therefore, it’s important that the surface on which you wish to place the stone panels doesn’t reach a temperature higher than 90 degrees.

Once the StoneLeaf stone panels are secured, they will neither shrink nor expand. Being that the stone panels are made from natural stone, there is no transmission of heat.

Is it resistant to wear & tear ?

StoneLeaf is extremely durable because it is composed of natural stone and fiberglass. Superficial scratches can be erased with simply a bit of friction. Deep scratches will leave a mark on the stone. We advise that you refrain from cutting directly on the stone. StoneLeaf floor installations are recommended for low-traffic areas. Our products are guaranteed for up to 10 years.

How does the stone react to different liquids ?

In order to prevent the appearance of various stains (oils, greases, corrosive elements), we recommend using a waterproofing product on the stone panels, which you can findhere. This product allows you to fill deep stone pores in the stone in order to prevent liquids from infiltrating.

You can also find on our Shop a product to clean all superficial stain.

Is it a waterproof material ?

Being that it is a natural material, StoneLeaf offers optimal resistance to humidity.

Due to its composition, no infiltration is possible between the front-facing natural stone and the resin backing. The fiberglass in the center of the panel and the resin at the back make the material completely waterproof.

The application of the panels in humid areas is possible due to the adapted adhesive (MS Polymer), which you can findhere. This adhesive works as a sealant, ensuring that the adhered surface is totally waterproof.

In humid areas, a silicone joint will be necessary for interior angles and for the shower basin.

We have a large selection of colors available for the joints, offering harmony with the stone panels you’ve chosen. You can find the jointshere.

Do you provide the complementary products needed for installation ?

We offer the entirety of the products necessary for a StoneLeaf installation. That way, when you order your StoneLeaf panels, you may also order the adapted adhesive, protective waterproofing product, the silicone joint, as well as the cleaning product. You can find these products here.

Where can I see your products ?

If you’d like to see our products, we’d be happy to send you a sample by mail (within 5-7 business days) so that you may choose the stone that is best suited to your project. You can order such a sample via our Shop. We can also share certain addresses where StoneLeaf projects have been completed. You can also find photos of our latest projects hereor on our Instagram.

Where can I order ?

To order, simply visit our Shop.

You can choose from our different product lines: StoneLeaf, StoneLeaf Translucent, Stick&Stone, and Accessories. You can also order samples as well as all the products necessary for installation and maintenance.

If you’re looking for business solutions, we invite you to create an account to access ourProfessional Portal. You will then be able to benefit from a larger product line and preferential rates.

For all orders over 50 m2, whether for a personal or professional project, you can contact us to receive a more precise delivery date as well as an appropriate price.

Online shopping is available in France and in Europe* and payments for merchandise can be done via credit card, Paypal, or bank transfer.

For international orders, please contact us for payment and for proper shipping costs.

You can reach us by email at contact@stoneleaf.fror by phone at 01.43.96.49.59.

We commit to responding to all your queries within 24 hours.

Can I get custom panels ?

In order to best fit your project specifications, we do offer custom dimensions. Our panels can be as tall as 3,000 mm high (for some models). The maximal width is 1,200 mm.

For custom orders, estimated delivery is 5 to 6 weeks.

For all custom orders, we ask that you please contact us by email at contact@stoneleaf.fror by phone at 01.43.96.49.59.

What are your prices ?

Our prices are viewable on our website for each product line.

If you’re looking for business solutions, we invite you to create an account to access ourProfessional Portal. You will then be able to benefit from a larger product line and preferential rates.

For all orders over 50 m2, whether for a personal or professional project, you can contact us to receive a more precise delivery date as well as an appropriate price.

You can reach us by email at contact@stoneleaf.fror by phone at 01.43.96.49.59.

We commit to responding to all your queries within 24 hours.

What is the estimated delivery time ?

If you’ve ordered product that is in stock, you can expect delivery within 5-7 business days.

If the item you’ve selected is out of stock, the expected delivery is 5 to 6 weeks.

If you’re looking for business solutions, please contact us for accurate delivery times.

Don’t hesitate to contact us directly for delivery-related questions atcontact@stoneleaf.fr or by phone at 01.43.96.49.59.

We commit to responding to all your queries within 24 hours.

Do you deliver internationally ?

Online sales and their deliveries are accessible in France and Europe*.

We deliver to the rest of the world using our various logistics platforms and our carrier networks. For all international orders, please contact us directly by emailing us at contact@stoneleaf.fr or by phone at 01.43.96.49.59.

What should I do if my order isn’t what I expected or is damaged ?

Upon delivery, it is mandatory that you unpack your order in the presence of the delivery person so that you can verify that the product delivered is in fact your order and that no damage is apparent before signing the delivery receipt. In the case of an anomaly, you must write a detailed note explaining the problem on the delivery receipt. These reservations must be handwritten, dated, detailed and accompanied by a signature on the delivery slip. The words “damaged product,” for example, are not sufficiently explicit. You must mention the nature of the damage: breaks, scratches, etc Similarly if there’s been an error in delivery, you must specify the nature of the error: incorrect reference number, incorrect quantity, etc. (You can reference our General Terms & Conditions at the bottom of this page for more details).

You may also cancel your order, without motive, as long as it has not yet shipped. To cancel an order, please contact us by email at contact@stoneleaf.fr or by phone at 01.43.96.49.59.

You also have a right of withdrawal for 14 (fourteen) business days after the reception of the product to return your order, regardless of the reason. (You can reference our General Terms & Conditions at the bottom of this page for more details).

How are the orders shipped ?

Depending on your order, StoneLeaf products are either shipped flat or rolled up.

For the 1,200×610 mm format, the product is always laid flat in appropriate boxes. Depending on the quantity ordered, these boxes may be placed on palettes to optimize transportation.

For the 2,400×1,200 mm format, the product is always shipped rolled up in the appropriate packaging. For orders over 50 m2, you can contact us for other packaging options.

What are your commitments ?

When StoneLeaf was created in 2013, the mission was to adhere to best practices for eco-responsibility and sustainability. This mission has only grown stronger over the course of the years and is now fully integrated into our development process.

 

5 principles that drive our commitments :

  1. 1. Produce more with less: the stone panels we manufacture come from blocks of natural stone. We craft our final product directly from these stone blocks. Due to the thinness of our final product, we only need to extract a small layer of the stone for each panel we manufacture. Consequently, a standard-sized block provides enough material for more than 200 m2 of stone panels. In comparison, with massive stone, we would have only produced 20 to 30 m2. The raw material is used comprehensively, without waste.
  2. 2. Select the best materials: Natural stone being the primary ingredient in StoneLeaf panels, we also use resin for the extraction of the stone layers. Our resin is derived from renewable resources. We only use suppliers located less than 200 km away from our factory to limit transportation impacts and reduce our carbon footprint.
  3. Build for durability : Thanks to the quality of the stone and the resin we use, StoneLeaf products are guaranteed for 10 years, so that you can make the most of your design project. We’ve created a virtuous and sustainable model for our clients.
  4. Eco-responsible: We encourage our biggest clients to return unused StoneLeaf materials to our factory. We reuse the resin for sample products and we break down the stone into powder for finishes and quality control for our products.
  5. Minimize transportation impact: We developed our storage network in multiple regions around the world in order to minimize transportation and reduce our carbon footprint. We also prioritize marine transportation rather than air transportation whenever possible.

These driving principles are also accompanied by our various certifications :

  • Our factory is ISO 9001 and ISO 14001 certified
  • StoneLeaf products are BREEAM INTERNATIONAL and AIR COMFORT GOLD certified
  • We follow LEED v4.1 protocols for moving and construction materials
  • Our products are CE certified
  • Euroclasses Fire : we meet European standards and can provide test results
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